Return & Exchange Policy

 

At Neonata Belle, we aim to provide a smooth and reliable shopping experience. Please read the following return and exchange guidelines carefully before placing an order.

Eligibility for Return or Exchange

Return or exchange requests may be raised within 3 days from the date of delivery in the following cases:

• Damaged product
• Defective product
• Incorrect product received
• Expired product received
• Empty product received
• Missing item(s) from the order

All return or exchange requests are subject to verification and approval by Neonata Belle.

General Returns – Non-Defective Products

Returns for non-defective products may be considered subject to the following conditions:

• The return request must be raised within 3 days of delivery.
• Products must be unused, unopened, and in their original condition.
• Original packaging, seals, labels, and barcodes must be intact.
• A ₹99 deduction will apply to refunds for approved non-damaged/non-defective returns.
• For approved exchanges, a ₹99 exchange fee will apply towards pickup and re-shipping.
• Combo products must be returned as a complete set. Individual products from a combo cannot be returned or exchanged separately.

Non-Returnable & Non-Exchangeable Cases

Returns or exchanges will not be accepted in the following circumstances:

• The product has been used, opened, or misused.
• The original packaging, seals, labels, or barcodes are missing or damaged.
• The return request is raised after the 3-day return period.
• The product is damaged or lost while being returned due to inadequate packaging or handling by the customer.
• The product does not qualify for return or exchange after verification by Neonata Belle.

Minor variations in packaging, colour, batch number, or appearance due to manufacturing batches or stock availability may not qualify for return or exchange.

Unboxing Video Requirement

An unboxing video is mandatory for all requests related to damaged, defective, incorrect, missing, expired, or empty products.

The unboxing video should clearly show:

• The sealed package before opening
• The shipping label/package details
• The product received
• Any visible damage, defect, missing item, or other issue

Failure to provide an unboxing video may affect the eligibility of the return, refund, or exchange request.

How to Request a Return or Exchange

Step 1 – Contact Us

Customers must contact Neonata Belle within 3 days of receiving the order:

Email: contact@neonatabelle.com
Phone: +91-7310100255
Availability: 9 am to 7 pm, Monday to Saturday

Please provide your order details, reason for the return/exchange, photographs, and the required unboxing video.

Step 2 – Verification

Our team will review the request and may verify the issue through photographs, videos, order details, and other relevant information.

Step 3 – Return Shipment

Once the return request is approved, customers may be required to ship the product to our warehouse:

Warehouse Address:
H.NO. 8/256-A, NEWADA,
Sundarpur, BHU,
Varanasi, Uttar Pradesh – 221005

For eligible exchanges, a ₹99 pickup and re-shipping fee may apply.

For approved non-defective returns, applicable return shipping costs may be borne by the customer.

Step 4 – Inspection & Resolution

Refunds or exchanges will be processed only after the returned product is received and verified by Neonata Belle.

Based on the verification, Neonata Belle may approve a refund, replacement, or exchange, as applicable.

Refund Processing

• Once a refund is approved, it will generally be processed within up to 7 working days.
• The approved refund will be credited to the original mode of payment.
• The time taken for the amount to reflect in the customer's account may vary depending on the bank, payment gateway, card issuer, or financial institution.
• For Cash on Delivery (COD) orders, customers may be required to provide valid bank account details for processing the refund.
• A ₹99 deduction will apply to approved non-damaged/non-defective returns.
• No refund or exchange will be provided for products that are lost or damaged during return shipping due to customer handling or inadequate packaging.

Exchange Policy

For approved exchange requests:

• The product must meet the applicable return conditions.
• The original product must be received and verified before the replacement is processed, wherever applicable.
• A ₹99 exchange fee will apply towards pickup and re-shipping.
• Exchanges are subject to product availability.
• If the replacement product is unavailable, Neonata Belle may provide an appropriate alternative resolution, including a refund where applicable.

Important Notes

• Return and exchange approval is subject to verification by Neonata Belle.
• Combo products must be returned as a complete set and cannot be split into individual returns or exchanges.
• Customers are advised to retain the original packaging until the product has been checked and the return period has expired.
• Neonata Belle reserves the right to reject requests that do not meet the conditions specified in this policy.
• Neonata Belle reserves the right to modify, update, or amend this policy from time to time without prior notice. Any updated policy will be applicable from the date of publication on the website.