Shipping, Cancellation & Refund Policy

At Neonata Belle, we aim to provide a reliable shopping experience and support our customers wherever possible. This policy explains our shipping, delivery, cancellation, refund, and replacement process.

Shipping & Delivery

• Domestic Shipping: Orders within India are shipped through registered courier services or Speed Post.
• International Shipping: Orders to selected international locations are delivered through registered international courier services or International Speed Post.
• Shipping Charges: Free shipping is available on all orders above ₹999. For orders below ₹999, applicable shipping charges will be calculated based on the delivery location and displayed at checkout.
• Order Processing: Orders are generally dispatched within 1–3 working days after order confirmation.
• Delivery Timeline: The standard delivery timeline is approximately 5–7 working days from the date of dispatch. Delivery timelines may vary depending on the destination, courier service, postal authorities, weather conditions, public holidays, or other circumstances beyond our control.
• Courier Delays: Once an order has been handed over to the courier partner, Neonata Belle is not responsible for delays caused by the courier company or postal authorities.
• Delivery Address: Orders will be delivered to the address provided by the customer at checkout. Customers are responsible for ensuring that their shipping details are accurate and complete.
• Tracking: Shipment tracking details will be shared with the customer once the order has been dispatched. Customers can use the tracking link to monitor their shipment.
• Order Communication: Order confirmations, shipment updates, tracking information, and other service-related communications will be sent to the email ID provided during checkout.

Product Authenticity

All products sold by Neonata Belle are 100% genuine and authentic. Batch numbers may vary depending on stock availability and manufacturing batches.

Cancellation Policy

• Immediately After Placing an Order: Order cancellation requests are accepted only if made immediately after placing the order.
• Before Processing/Dispatch: Cancellation may be considered if the order has not yet been processed or handed over for shipping.
• After Dispatch: Once an order has been dispatched or handed over to the shipping partner, cancellation requests will not be accepted.
• Combo Orders: Partial cancellation of individual products from a combo pack is not permitted. Where cancellation is applicable, it will apply to the complete combo/order.

Refunds & Replacements

Neonata Belle does not accept cancellations after dispatch. However, a refund or replacement may be considered in the following situations:

• The product received is damaged.
• The product received is defective.
• The product received is incorrect or different from the product ordered.
• The product received does not match the description provided on the Neonata Belle website.

Customers must contact our Customer Support team on the same day of delivery if they receive a damaged, defective, incorrect, or significantly mismatched product.

All such requests will be reviewed and may require verification by Neonata Belle, the seller, merchant, or relevant delivery partner. Based on the verification, an appropriate resolution, including a refund or replacement, may be provided.

Product Condition & Customer Expectations

If a product received does not match the description provided on the website, customers must notify our Customer Support team on the same day of delivery.

Requests raised after this period may not be eligible for review or resolution.

Minor variations in product packaging, colour, batch number, or appearance may occur depending on manufacturing batches and stock availability and may not necessarily qualify for a refund or replacement.

Manufacturer Warranty

For products covered under a manufacturer's warranty, customers are advised to contact the respective manufacturer directly for warranty-related support, repairs, or replacement, as applicable.

Refund Processing

• Once a refund is approved by Neonata Belle, the refund amount will generally be processed within up to 7 working days.
• Approved refunds will be credited to the original mode of payment used for the purchase.
• The time taken for the amount to reflect in the customer's account may vary depending on the bank, payment gateway, card issuer, or financial institution.
• Refunds will only be initiated after the applicable request has been reviewed and approved by Neonata Belle.

Data Privacy

Neonata Belle respects customer privacy and takes reasonable measures to ensure that personal information provided during the ordering, payment, and delivery process is handled securely and kept confidential.

Contact Us

For shipping, delivery, cancellation, refund, replacement, or product-related queries, please contact:

Phone: +91-7310100255
Email: contact@neonatabelle.com
Availability: 9 am to 7 pm, Monday to Saturday